What we collect, and why.
Short version: only what we need to plan your trip and make your bookings happen. No advertising, no tracking across other apps, and we never sell your data.
Draft · last updated 26 October 2026| Data | When | Why | Linked to you |
|---|---|---|---|
| Name and email | When you get a plan or book | To send your plan and booking confirmations | Yes |
| Phone number | When you book | So the provider can confirm on WhatsApp and find you on the day | Yes |
| Payment details | When you pay | Handled by our payment provider. Medina never stores your card. | No |
| Approximate location | Only if you use "Near me" | To show what’s close to you | No |
| How you use the app | While you use it | To improve the app, counted without your identity | No |
| Crash reports | If the app crashes | To fix bugs | No |
Who sees your booking
When you book, the provider you booked receives your name, phone number, group size and the time. That's all they need to run the experience. We don't share your data with anyone for advertising.
Your plan answers
Your answers to the plan questions (dates, group, vibe, budget) are used to draft your itinerary. They're stored with your account so you can edit your plan later.
Partner applications
If you apply to become a partner, we use your business and contact details only to review your application and arrange a visit. If we don't go ahead, we delete them within 12 months.
Keeping it safe
- All data is encrypted in transit.
- Only the team members who handle bookings and support can see booking details.
- Booking records are kept for as long as the law requires for accounting. Everything else is deleted when you delete your account.
Your choices
- See or correct your data: Help → Contact us, or call or WhatsApp +212 608 631 192.
- Delete your account: Help → Delete my account. We delete your data within 30 days.
- Location: you can turn it off at any time in your phone's settings. The app works without it.
Questions about privacy: call or WhatsApp +212 608 631 192.