Questions, answered.

Medina is an app for finding and booking things to do in Marrakech: tours, food, desert trips, hammams, workshops and nights out. Every experience is filmed by the people who run it, shows the full price and what the provider receives, and is run by someone our team has met in person.

Yes. Downloading and using Medina is free. You only pay for what you book.

Medina is on iPhone (App Store) and Android (Google Play).

No. You can swipe the feed, filter by category and read about every experience without an account. You need one to book, save a plan or message a provider.

Yes, for now. That includes day trips from the city, such as the Agafay desert, the Ourika valley and the Atlas mountains.

Yes. The price you see is what you pay. It includes everything listed on the experience. Nothing extra is due on the day.

No. The price you see is never higher than what the provider charges directly. We add no markup: our 15% fee comes out of the provider’s own price, not on top of it, and the provider receives the other 85%. Every experience shows both numbers. For a 450 MAD quad ride, you pay 450 MAD, Youssef receives 382 MAD and our fee is 68 MAD. Because we send our partners regular bookings, we also negotiate extras for Medina travellers wherever we can: a small gift, a discount, a better table. When a partner offers one, it is listed on the experience.

No. Everyone sees the same price for the same experience. There is no haggling and no "special price".

Tap "Book · See times" on any experience, pick a time and pay. The provider confirms on WhatsApp, and you can see their name and face before you go.

Popular experiences such as desert sunsets and cooking classes can fill up a few days ahead. The "Tonight" filter shows what still has space today.

Yes. Choose the number of people when you book. Each experience shows the maximum group size.

Prices are in Moroccan dirhams (MAD), per person unless the experience says otherwise. Your bank converts the amount if your card is in another currency.

Tips are optional. If you want to tip, give it to the provider directly. It goes to them in full.

Answer five quick questions: where you are staying, your dates, who is coming, your vibe and your budget. Medina drafts every day of your stay, with times, walking distances and rides between stops. Our team checks it.

Yes. Tap any stop and swipe through alternatives that fit the same time, area and group. You see the price difference before you choose, and the times and rides around it update on their own.

No. A plan is a suggestion. You book each stop when you are happy with it, or book them together as a package.

Yes. Tap "Edit answers" at the top of your plan and Medina drafts it again.

If you say children are coming, Medina only suggests stops that are right for them and keeps the days slower.

With Apple Pay, Google Pay or a card, inside the app. Medina never stores your card details; our payment provider handles them.

No. Bookings are paid in the app, so the price stays fixed and the provider is paid what the app says.

You can cancel for free up to 24 hours before the start time. Open the booking and tap Cancel.

Refunds go back to the card you paid with as soon as you cancel. Banks usually take 3 to 5 working days to show it.

You always get a full refund. We’ll also suggest a similar experience at the same time if there is one.

If a provider cancels because of the weather, you get a full refund. If the experience goes ahead and you’d rather not go, the normal cancellation policy applies.

Your booking shows the meeting point on a map, the provider’s name and photo, and a button to message them on WhatsApp. Many experiences include a pickup from your riad or hotel.

Call us straight away from Help in the app. We have every provider’s number and we’ll find them or send someone else. If the experience can’t go ahead, you get a full refund.

Don’t pay it. The app price is the whole price. Call us and we’ll sort it out with the provider directly, not you.

Message the provider from your booking. Most can wait a little or adjust the start time if they know.

Tell us what and where. We’ll call the provider and arrange to get it back to you.

Every guide, cook, driver and venue is licensed or registered, and someone from our team has met them in person and tried the experience. We list a small number of businesses on purpose.

Only people who booked and went through Medina can leave a review.

Use the "Solo-safe" filter to see experiences that solo travellers, including women travelling alone, rate highly. Our team is reachable from 08:00 to 23:00, and for emergencies at any time.

For a medical emergency or danger, call the Moroccan emergency numbers first: 19 for police, 15 for an ambulance, or 112 from a mobile. Then call us so we can help with the rest.

Only what we need to plan your trip and make bookings happen: your name, email and, when you book, your phone number. The privacy page has the details.

Only the provider you booked, so they can confirm on WhatsApp and find you on the day.

In the app, go to Help → Delete my account. We delete your data within 30 days. Booking records we must keep for accounting are kept only as long as the law requires.

No. Location is only used for the "Near me" filter. You can turn it off at any time and the app works without it.

Tours and activities, day trips and desert camps, restaurants, cafés and rooftops, street food, riads, hammams and spas, workshops and classes, shops, music nights, drivers and licensed guides in and around Marrakech.

There is no listing fee. We take 15% of each booking and you receive 85%. Travellers see your share before they pay.

You set your price. We agree the app price with you when we meet, so it is the same price everyone pays.

Your business details, a contact person and a short description of what guests do with you. When we meet, we check your licence or registration (ICE, RC or official guide card).

Yes, every experience has a short video filmed by the people who run it. We help you film it on a phone. No studio needed.

After you apply, our team calls you to arrange a visit. Once we have met and agreed your prices and times, you are listed.

Fill in the form on the Become a partner page. We will call you on the number you give us.