Someone picks up the phone.
A real person in Marrakech, every day from 08:00 to 23:00. Emergencies at any hour.
Call or WhatsApp us
+212 608 631 192WhatsAppIn the app: Help → Call us. We can see your booking, so you don't need to explain it twice.
Delete your account
In the app: Help → Delete my account. Or call or WhatsApp us from the number you signed up with.
Common things
More answers in the full FAQ.
My driver or guide isn’t here
Call us straight away. We have every provider’s number and we’ll find them or send someone else. If the experience can’t go ahead, you get a full refund.
Someone asked me for extra money
Don’t pay it. The app price is the whole price. Call us and we’ll sort it out with the provider directly, not you.
Change or cancel a booking
Open the booking in the app and tap Change or Cancel. Cancellation is free up to 24 hours before the start time.
Refunds: when and how much
Free cancellations are refunded in full to the card you paid with. Banks usually take 3 to 5 working days to show it. If a provider cancels, you always get everything back.
I left something on a tour
Tell us what and where. We’ll call the provider and arrange to get it back to your riad or hotel.
How does the plan work?
Answer five questions: where you’re staying, your dates, who’s coming, your vibe and your budget. Medina drafts every day of your stay and our team checks it. Tap any stop to swap it for something that fits the same time and area.